At Jekli, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we offer a 15-day refund guarantee to ensure a worry-free shopping experience.

15-Day Refund Guarantee

You may request a full refund within 15 days of receiving your order, provided the product is in original condition.

Eligibility for Refund

To qualify for a refund:

• The product must be unused, undamaged, and in its original packaging

• All accessories, manuals, and labels must be included

• Proof of purchase (order number or receipt) is required

Non-Refundable Items

Refunds will not be issued if:

• The product is damaged due to misuse or mishandling

• The product has been used or altered

• The original packaging is missing or incomplete

Refund Process

1. Contact our support team within 15 days of delivery

2. Share your order details and reason for return

3. Once approved, return instructions will be provided

4. After inspection, the full payment will be refunded to your original payment method

Processing Time

• Refunds are processed within 5–7 business days after the returned product is received and inspected

• Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account

Shipping Costs

• Return shipping costs may be the customer’s responsibility unless the product is defective or incorrect

Contact Us

If you have any questions regarding our refund policy, please contact our support team. We’re always here to help.

Thank you for shopping with Jekli.